Refund & Returns

Return Window

Customers may request a return within 30 days of delivery unless a different return period is specifically stated on the product page.

Items must generally be returned in the condition in which they were received and should include the original packaging and included accessories whenever possible.

Eligible Returns

A return may generally be considered when the item meets the applicable return requirements.

• The item is returned within the applicable return period.
• The item is unused or in acceptable condition for resale.
• The original accessories and components are included when applicable.
• The item was purchased through an eligible Equodynamics sales channel.
• The product does not fall under the non-returnable categories described below.

Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, or applicable marketplace requirements.

• Items that have been used, damaged, or altered after delivery may not qualify.
• Products marked as final sale or non-returnable may not be accepted.
• Items returned without required components or accessories may be subject to a reduced refund or rejection.
• Returns that fall outside the applicable return period may not be accepted.

How to Request a Return

Please contact our customer support team before sending an item back. We will provide guidance regarding the next steps.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

After a returned item is received and inspected, we will process the applicable refund. The time required for the refund to appear in your account can depend on your payment provider or financial institution.

Original shipping charges may not always be refundable unless the return is related to an error, defect, damage, or another qualifying circumstance.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please include your order number and clear photographs showing the product, packaging, shipping label, and any visible damage when applicable.

• Do not discard damaged packaging until the issue has been reviewed.
• Provide photographs when requested.
• Include your order number in your message.
• Follow any return or replacement instructions provided by our support team.

Exchanges

If an exchange is available for your product, our support team will explain the available options. Depending on inventory and product type, we may instead provide another appropriate resolution.

Return Shipping

Return shipping responsibility may depend on the reason for the return and the applicable product or marketplace policy.

Please contact us before shipping a return so that we can provide the correct instructions for your order.

Policy Updates

Equodynamics may update this Refund & Returns Policy when necessary to reflect changes in our services, products, business practices, or applicable requirements.

The latest version published on this page will apply to future purchases unless otherwise stated.